We care about our products and we, of course, do our best to deliver them to you in good condition. However, sometimes something happens which entitles you to claim warranty. You are under the obligation to notify us about this within four weeks after discovering the shortcoming. Should the guarantee apply to the shortcoming, then we will take care of repair or replacement without costs.
The guarantee applies to our delivered products for a duration of 60 days from the moment you have received the product. Excluded from the guarantee are glass, moving parts, the falling out of (glass) stones and inexpert use. Also, occurrences such as small scratches, fingerprints, air bubbles in the finish layer and corrosion on untreated parts are excluded from the guarantee. In order to claim under the guarantee, you need to have the original invoice.
We can never be held liable for direct, indirect damage or consequential damage caused by the use or application of the product.
Exchange
Exchanging is possible. In order to do this please follow the right of withdrawal process. You can always contact us or by e-mail info@emezzuhandbaghardware.com. We will be glad to see what we can do for you.
Complaints
It is always possible that something does not go exactly as planned.
We advise you to first notify us of complaints by e-mail to info@emezzuhandbaghardware.com. If this does not lead to a solution, then it is possible to bring your dispute to mediation through Stichting WebwinkelKeur through https://www.webwinkelkeur.nl/consument/geschil/. As from 15 February 2016, consumers can also file complaints through the ODR platform of the European Commission. You can find this ODR platform through http://ec.europa.eu/odr. You are free to file your complaint through the platform of the European Union so long as your complaint has not been taken up somewhere else.
